Delivery & Returns

Shipping:

Our suppliers come from all across the world. Orders are typically picked and packed within 2 to 3 days and our average standard shipping time is 1 to 3 weeks, depending on the country.  

Shipping is free on standard deliveries. For express shipping, please choose Express Shipping at check out.

Our products are shipped directly from source. Items may thus arrive separately in different lots and you may get separate shipping confirmations with separate tracking numbers.

Tracking information will be always be provided in your shipping confirmation. 


Exchanges and Returns:

Changed your mind? We offer a no questions asked exchange or refund policy within 14 days of purchase. 

In all cases, please contact us at hello@terraombre.com to initiate the process. All items must be returned in their original condition, unworn and in the original packaging. We will require a receipt for proof of purchase.

Please package the returned items securely to prevent damage during shipping.  We will not be responsible for items lost in transit and recommend you send it by Registered Post.

When we have received your returned item in as new condition, you can either exchange it for something else or you will receive a credit voucher which you can redeem at a later stage.  

Our exchange and refund policy does not apply to sale or promotion items.


Refunds:

Refunds will be issued in the following cases:

1. The incorrect item was received in terms of color, size, or model. (Evidence must be provided.)
2. The item is used, defective or in extremely poor quality. (Evidence must be provided.)
3. The estimated delivery time of the order has expired.
4. The shipment went missing.

In all cases, please contact us at hello@terraombre.com to initiate the process. All items must be returned in their original condition, unworn and in the original packaging. 

Please package the returned items securely to prevent damage during shipping.  We will not be responsible for items lost in transit and recommend you send it by Registered Post.

When we have received your returned item in good condition condition, a refund will be made within 10 days. The refund will use the same mode of payment as the original purchase.